I agree that striking a dog is deplorable. Our employee was surprised and nipped by the dog and reacted.
No excuse. Frontier immediately agreed to pay the vet bills. Our hearts go out to the family who we have have spoken to directly. We are investigating the entire incident and will act appropriately. Our employee is very distraught. I am a fellow dog lover and dog owner and understand your response.
John Swallow
Senior Vice President – North & South Carolina
Frontier Communications
843.957.3841 cell
john.swallow@ftr.com
"Stephanie" who states she works in a "marketing and community relations for Frontier." also commented on this blog post.
"The employee reacted instinctively when surprised and nipped by the dog and swung backwards by reflex, hitting the dog."
How could the Frontier Technician possibly have been "surprised" by TWO miniature schnauzers who started barking at him the moment he pulled into their driveway?
Before the Technician even exited his truck, Pepper and her best buddy Spunky (also a mini schnauzer) were doing what schnauzers do...barking, and barking, and then barking some more.
Unless the technician was completely deaf, he had to hear Pepper's high pitched "yap, yap, yap" long before he walked over to her and clubbed her in the head.
How does a six foot man bend over and strike a 12 inch high dog in the head "instinctively" in a "reflex?" According to 3 witnesses, both mini schnauzers were at the end of their leads, barking their little lungs out, when the Frontier Technician refused to wait for the resident to secure the dogs in their crates, walked over to where Pepper was barking incessantly, bent over, and beat her in the head.
According to the neighbor who was standing directly behind the Frontier Technician, Pepper did not "try to nip" the Tech...she just stood at the end of her lead barking non-stop WITH HER TAIL WAGGING.
According to the Technician's current story, both miniature schnauzers would have had to remain completely silent while he pulled into their driveway, walked up the their front door and talked to their owner.
WHAT? They're miniature schnauzers, not doberman pinchers.... they bark at EVERYTHING, most especially at strangers approaching their home.
"I was surprise attacked by a stealth schnauzer" was the best the Frontier Tech could come up with? Really?
It should also be noted that Frontier did not "immediately agree to pay the vet bills" The Raricks were originally told on Friday that it would be Monday before Frontier Managers could meet and make a decision regarding whether or not they would help pay Peppers vet bills.
Thankfully, Frontier Management reconsidered their decision on Saturday, and Pepper is now getting the care she needs.
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