Pepper, the miniature schnauzer who was brutally bludgeoned in the head by a Frontier Internet Technician has been moved to the Regional Emergency Animal Care Hospital (REACH) in Asheville North Carolina. Pepper is still unconscious and the vet on call did not sound optimistic regarding Pepper's chance of survival without extensive medical care.
Unfortunately, REACH requires full payment in advance, before treatment ... which they estimated to be $1568.54 for the weekend. The Raricks and their neighbors were only able to raise about $600.00 on a few hours notice so REACH re-estimated the costs of "supportive care" only.
Without giving Pepper all the treatment she actually needs the deposit required was $550.63 .
Three hours after being informed of the dire situation, Mr. Greg Edwards, speaking for Frontier Communications, REFUSED to assist the Raricks in obtaining the necessary emergency care for Pepper.
Mr. Edwards stated that he would contact the Technician, who did not return to work after being charged with Animal Cruelty, and then meet with Frontier General Manager Ken Maxwell (828-645-1801) on MONDAY, before deciding what help, if any, they would offer the Raricks. The fact that Pepper could be dead by Monday did not seem to matter to Mr. Edwards in the slightest.
Frontier Communication's callous disregard for the life of the tiny dog their Technician nearly killed with one blow is absolutely deplorable. One phone call with a credit card from a Frontier Accountant to REACH would guarantee that Pepper would receive ALL the medical treatment she so desperately needs.
Instead of acting in a responsible and caring manner, Frontier Communication's upper management is going to "have a meeting about the incident" Monday morning, when it's convenient for them....regardless of the effect their delay will have on Pepper's care.
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